BMC TV Interviews
During Ken Turbitt's tenure at BMC Software he had the pleasure of interviewing Sharon Taylor, chief architect of ITIL v3 and chief examinar. This series of interviews took place in February 2008 and covers all 6 of the new books.
- Interview With Sharon Taylor on an Introduction to Service Management
- In this interview, Sharon talks about why she wrote this Introduction to Service Management book and covers some of it's key content.
- Interview With Sharon Taylor on Service Strategy
- The Service Strategy book from ITIL v3 is the start of the new life-cycle approach and the most business orientated book in the series. Sharon talks about it's value in this interview.
- Interview With Sharon Taylor on Service Design
- The Service Design book, which Ken Turbitt was an official reviewer for, is the 2nd in the life-cycle approach and is the key to ensuring what is delivered integrates with the Business strategy. Sharon discusses it's value here.
- Interview With Sharon Taylor on Service Transition
- Taking the Strategy and Design and implementing it, is where the "rubber hits the road" and puts Change Management and the Configuration Management System (CMS) with it's CMDB at the heart. Here Sharon describes its importance.
- Interview With Sharon Taylor on Service Operations
- Everyone will recognise the process within this book, its how we run the IT services that we provide into to the business. Sharon will again discuss its importance within the life-cycle.
- Interview With Sharon Taylor on Continual Service Improvement
- This element is often seen as a luxury, but in fact in many instances it should be the starting point, as we all have some IT and Services to review and determine how we advance them or change them. Sharon will discuss why we need to take note of this book at every stage.