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Common Issues and Challenges
- Continually failing to align the business goals and objectives with the IT Services provided that are required to fulfil them.
- Unclear path to transforming IT through good practices like ITIL, CobiT and ISO20K
- Improving stability of the Infrastructure to reduce the Business risks, whilst improving Business agility enabling
- improved performance and revenues. Knowing what’s working well and what’s not within your Business and IT Services
The Benefits of using Ken Turbitt (SMCG) & Associates
- 25years IT experience across most of the IT functions, with major corporate.
- 10yrs ITIL Masters/Manager qualified, but having designed and deployed aligned services, written books on “how to”
- official reviewer of ITIL v3, international advisor and speaker
- Track record, Trusted advisor, shared experiences, results driven and with references.
- Designing a BSM strategy with a “hands on” approach and clear explanation from a recognised “thought leader”.
How Do We Make It Work
- Initial 3-6 day Gap-analysis review with outline report and Action PlanM
- Working closely with your management team, nationally or internationally
- Reviewing existing performance through field visits and data analysis
- Preparing a set of improvement options
- Assisting with implementation during the crucial change period
- Ongoing performance reviews
Services
