Partners

SMCG works as part of a service chain, with many partners, associates and colleagues, without whom we could not survive.

Strategic Partners

: Aspect Group; AGI is a world leader in IT Service Management. We provide consulting expertise to help organizations around the world realize their goals of providing quality IT services to their customers. We offer a range of services and solutions from strategic consulting, process improvements, implementation to ITSM education. If measurable, cost efficient and standards of excellence are goals for your IT services, AGI should be your provider of choice. AGI is recognized as a world expert in IT Service Management. Our offices are located in North America and Europe.

: Southern Assignments; ITIL focused consultancy, specialising in Training, workshops and reviews, including building a Balanced Scorecard methodology specific to your organisation.

: ITP Global; ITP Global has produced cutting-edge Business-to-Business reports since 2001 and has become a brand synonymous with delivering high levels of service to its partners and readers. ITP delivers both on-line and in print format informative Editorial, Thought-Leading White Papers, Blogs, Case Studies and Market Analysis from leading C-level Executives at the forefront of the Business & Technology Sectors.

: IT Process Institute; The IT Process Institute is an independent research organization that exists to advance IT management science through independent research, benchmarking, and development of prescriptive guidance. Our vision is to identify practices that are proven to improve the performance of IT organizations.

: Peter Armstrong; Peter Armstrong is recently retired after working for 25 years in the IT industry. Peter was a Corporate Strategist for BMC Software, Inc., with specific responsibility for the increasingly important domain of how business and information technology need to work together. Peter helped to develop BMC's Business Service Management (BSM) strategy and was in the team responsible for building the company’s 3-year strategy plan. He was also responsible for educating BMC Software’s customers and employees, the media and analysts about the company’s vision and strategy. In addition to evangelising, Peter worked closely with the company’s development labs to keep them informed on customer plans and activities, particularly in the non-US marketplace, thus helping to ensure that the solutions they delivered were pertinent worldwide both today and in the future. Peter joined BMC Software in 1986, after ten years with IBM, where he was the Country Specialist for IMS, specialising in disaster recovery. During his tenure with BMC Software, he helped set up the UK office, led the European Specialist Group and helped establish the BMC Software Business School. Peter is based in the UK. He is a renowned speaker, and is well known throughout the world as a presenter, educator and author. His hobbies include golf and music.

: IT Services Consultancy; Specialising in Business Service Management (BSM), the IT Infrastructure Library (ITIL), Control Objectives for IT and related Technology (CobiT), and much more, we provide various services to help you Release Value and Enable Profits.

: Malcolm Fry Consulting; Malcolm Fry, a recognized IT industry luminary with over 35 years experience in Information Technology, serves as an independent executive advisor to CA and formally to BMC Software, and Remedy. Malcolm offers an unparalleled breadth of knowledge and experience in IT business and technical issues. Malcolm is the author of four bestselling books on IT service and support, and he has had many other articles and papers published. Technology journalists regularly use Malcolm as a valuable source of information, and he is also the solo performer in a highly successful, bestselling video series made for the Help Desk Institute. He has Masters-level ITIL certification.