Can You Really Get ITIL Out Of The Box?
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The phrase "out of the box" can raise skepticism in even the most optimistic information technology, or business professional, especially when you pair the term with a project like an ITIL implementation -- often perceived as complex and ambitious, even lofty. But have we all been burned just too many times with the promise of out-of-the box simplicity? Is ITIL out-of-the box really possible, but we are simply afraid to see it? If ITIL is available out of the box, what actually comes in the box?
In this podcast, Ken uses simple analogies to explain why "ITIL out of the box" is possible, what ITIL books can be most easily implemented with out-of-the-box software, what features are now available out of the box, and even what your overall ITIL strategy should be. He also addresses all of the skepticism and what you should avoid when planning your ITIL implementation. Listen to this podcast for an in-depth ITIL conversation.