Looking at the Big Picture: Podcast with Ken Turbitt, President & CEO, SMCG
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ITIL: It's a term you see a lot in IT these days, but does anyone really know what it is? Or is it all so big and complex that only the body that created it - the British Government - could use it (and love it)?
"ITIL is nothing more than documented common sense," says ITIL expert Ken Turbitt. And Turbitt should know: he holds an ISEB ITIL manager qualification, and has been a Gartner-qualified TCO consultant for more than seven years. Formerly as a director of global best practices for BMC Software and now as CEO, he travels the world evangelizing the importance of ITIL, explaining what it is and what it can do for a business.
In this interview, Ken relates some of the real-world scenarios he has encountered while helping businesses that want to use the ITIL - the joys and the pitfalls. ITIL may just be about doing what everyone seems to agree should be done, says Turbitt; yet, putting it to work requires discipline, deliberation, and having the patience to look at the big picture of business goals and IT, together.