The CMDB - What's Next?
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What if you were part of an organization that has already successfully implemented a configuration management database (CMDB), the heart of ITIL - what happens next? Ken answers that question by using the Gartner Hype Cycle for IT Operations Management, published this year. He discusses the technologies you need to understand now and the key market drivers like IT maturity, infrastructure stability, and organizational agility.
Did you know that Business Service Management (BSM) is ahead of the CMDB on the Gartner Hype Cycle? That's not unexpected, explains Ken. But, he doesn't agree with Gartner's assessment of the number of years to mainstream adoption: BSM is already mainstream, says Ken. IT controls, governance, and the ability to follow regulatory compliance mandates is a challenge, and the technology is there to overcome it. So, what's next? Ken is paying attention to IT asset management, data mining and analytics, business process consoles (like dashboards), CobIT, and service portfolio management tools (and so, he advises, should you).