Press Releases, White Papers & Reports
SMCG have provided you with access to the Whitepapers Ken Turbitt (President and CEO) wrote whilst Global Best Practice Director at BMC software. BMC Software have kindly given permission for their release from this site as well as from www.bmc.com .
Whitepapers provide insights into important areas within our market. Feel free to download and benefit from Ken's knowledge.
- SMCG Press Release
- SMCG launches new OGC/APMG approved ITIL Process Compliant Assessment Service. Taken by BMC,CA, IBM and Intasoft so far with more assessments to follow.
- Guide to evaluating Service Management Software for ITIL Process Complance
- When you buy service management software, can you really be assured that you are getting IT Infrastructure Library® (ITIL®) processes out of the box? You can. A new program, sponsored by the OGC (the UK Office of Government Commerce, which owns the ITIL trademarks), provides the designation of “ITIL® Process Compliant” to software products that support ITIL out of the box. What this means is that the certified software is driving true IT process improvements and efficiency in accordance with ITIL best practices. To be awarded this prestigious designation, the software must successfully complete rigorous testing for achieving ITIL fundamental processes in the areas it is designed to serve, such as incident and problem management.
- ITIL v3 State of the Nation report
- Since ITIL v3 was released over 2 years ago it's acceptance and adoption was unknown. Hornbill approached Ken Turbitt of SMCG to prepare a survey and report on "The state of the Nation" in regards to what is happening with ITIL v3 in the marketplace. Attached is the report.