Return on Value - the new measurement in ITIL v3
- Return on Value - the new measurement in ITIL v3
In this article we discuss Return on Value and have comments from Michael Nieves, Partner in Accenture and Service Strategy co-author, Marina Yesakova, senior strategic marketing manager at BMC, and Jack Bischof, senior manager at Accenture. Do we really understand our value to the business, and what the business needs in terms of adding value? Check out this article.